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​​​​​Bin collection changes: we're changing the timetable and the day of bin collections for a small number of households to improve efficiency. The changes will take place from Monday, 12 November 2018. Find out if you're affected.

MyAccount registration

MyAccount registration

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MyAccount is your online customer account. It's a faster, safer and more flexible way to access council services. We launched the site in March 2016 and are regularly updating it with new services.
If you've any problems using your MyAccount please report them using our contact us form.
We're continuously making changes to the MyAccount section of the website and welcome your feedback to help improve it. Please leave your feedback using the  contact us form.

Frequently asked questions

MyAccount is a simpler and more secure way to access a range of council services online in one place using your username and password. The site is regularly being updated to deliver new online services.
When you register for your MyAccount you can use this single set of sign-in details to access a growing number of council services. You will be able to use your MyAccount to update your official records, pay Council Tax, report issues and more so it's important that we're able to confirm you are who you say your are. To ensure this, you need to need to make sure you enter your name as per your passport, birth certificate or GP (NHS) record. This helps to ensure that your account belongs to you and only you. This makes it easier to ensure no duplicate records or fraudulent applications are created in your name.
If you forget your password, click on the 'Forgot password' link from the MyAccount home page.
Yes, you can change your password at any time through the My details section on the 'MyAccount home page'.
To cancel MyAccount you’ll need to email with your email address and full postal address, requesting your account be cancelled.
Your MyAccount has been carefully designed to make it safer for you to access council services and keep you in control of your personal information. When you register for a MyAccount we crosscheck the information you provide to ensure nobody else can create a fraudulent account in your name. For extra security, you'll need to further verify your account before being able to access certain services online. This adds an additional layer of security to the system.
We will never ask for your sign-in details by email, phone or in person. If a person or organisation asks for your username or password it may be a 'phishing' scam. To keep your account secure, never share your sign-in details with anyone and ensure you sign out when you're done.